Ask Us Anything!

CLEANING 

We offer you 3 cleaning packages. Basic, Deep and Commercial. 

Basic and Deep cleans are now offered at a flat rate.

Commercial cleans carry a $1, 000 minimum.

Book from the bottom of any page or visit our 'about us' page to book from the "packages" drop down option.

For a complete list of all the cleaning we can provide for your space, please view Cleaning Takeover's Checklist at the bottom of our 'about us' page. Book an appointment on our 'home page' and kick your feet up!

ADD-ON'S ​

We also offer you 4 add-on services. Packing, furniture assembly, de-cluttering, and home organization help.  

All of our add-on services carry a $100 minimum per visit*.  

It is the client's responsibility to supply any tools needed for packing, de-cluttering and organization services.  

Do you have pets at home who we might have the opportunity to meet? We love your furry family so pet care is a service we offer. We will help to maintain them as we know your fur babies also have their own needs and preferences. For $25/visit*, we'll clean up and replenish on your behalf. 

DECORATING 

Our specialty service of Interior Decorating is a stand-alone feature that makes our cleaning company unique to others on the market. This service is priced according to the clients' specific needs. Please refer to the bottom of the "About Us" page for a sneak peek of our previous work. 

Please do not hesitate to call 647-247-4244 or email cleaningtakeover@gmail.com if you have any further questions. 

What is your maid service?

Our maid service is offered at $35 an hour for seniors and includes basic cleaning, deep cleaning, add-on and errand services on a daily or weekly basis. 

Please give us a call at 647-247-4244 for any further details.  

How much does a larger home cost? ​​

Depending on the size of your dwelling, the total cost of service might be more or less in comparison to other homes. This is because the time it takes to clean a home/office is individual to itself. It all depends on how much furniture there is to dust, obstacles to clean around and/or more or fewer rooms to cater to, etc. For details on larger homes or anything unmentioned in the description of your service of interest, please email us or call us.

What forms of payment do you accept?

We accept most forms of payment including but not limited to Credit Card*, PayPal and cash.

Do I need to make a deposit to reserve my service request?

Yes. A deposit is required to secure any one of our services.

Before we schedule your next residential cleaning, we require a deposit of $50. Upon completion, the difference will be credited to your final bill.

Commercial cleaning bookings require a $250 deposit.

How do I make a deposit to reserve my appointment?

To make a deposit, visit our "Home" page and select your service option. This is a secure terminal provided by PayPal that will take you to the check-out page. Once there, you can choose the date and time for your appointment and enter the required information.

Sometimes, securing a deposit with us is based on your customized estimate and location. Be sure to make a deposit that corresponds with your estimate.

If you have any questions that have not been answered here in the "FAQ" section, simply give us a call or email cleaningtakeover@gmail.com.

Cleaning schedule changes

For any rescheduling or cancellation needs, give us a shout by email or phone and we will do our best to accommodate your chosen date and time. However, please note cancellations are subject to a forfeit of your deposit if they are not made prior to 48 hours of your scheduled cleaning.

Can I book multiple appointments at the same time?

Yes. Receive 10% off on a 6 month OR 25% off on a 1 year maintenance cleaning contract. This discount only applies to our maintenance cleans and no other service offered by us.

Create an account from the menu tab and book as many cleanings as your heart desires!

Same-day bookings

Unfortunately, we cannot accommodate same-day bookings because 48-hour notice is required to schedule a cleaning.

We highly recommend booking your cleaning at least a week prior to your move-in or move-out date. This allows for potential follow-up cleans or maintenance to be completed in time. When renovating, please keep in mind that a high amount of dust stays in the air long after the work is completed. So give us a call a week or two before the completion date and we'll clear things up after the dust has settled.

Commercial cleans require at least 14 days notice prior to your first booking date.

Agreements

For residential cleans, we provide a detailed summary of our services offered along with a service agreement and ask every client to sign upon revision. This gives both parties a clear understanding of the services provided. This summary of services simply states client information, the cleaners' duties, dates and times of when the service will be performed and any other information that is unique to the clients' service request. 

Review it below in the downloads section.

Commercial contracts are provided upon request only.

How many cleaners will perform the job?

Like the amount of time it may take to completely clean a home, the number of cleaners is unique to the space and what is required. We will determine how many are required and notify you prior to our arrival. 

Is there a discount for cleaners in training? 

Yes. "Staff-in-training" are new hires that have previous hands-on experience, had a background and reference check performed and have been deemed job-ready. This allows them to train on the job, improve their skills as well as have their performance supervised. If you prefer to opt-out of your home being serviced by staff in training, this must be clearly stated prior to booking and the full charge for the service will be applied upon completion.

Should I tip the cleaner once the job is completed?

Although I'm sure your cleaner would greatly appreciate it, we recommend tipping at your own discretion.

What if I cannot provide keys and/or access to my dwelling in order for the cleaner to get inside?​

We recommend providing access to your dwelling the best way you can. There are multiple options in doing so i.e, providing them to us directly, leaving the keys inside a lockbox and giving us the access code to unlock the box, leaving it with a roommate, neighbor or friend that lives close by and can meet with the cleaner at your doorstep the day of your booking, etc. If we are unable to gain access to your dwelling to complete your requests, you will lose your deposit.  

Our 48 Hour Cancellation Policy is designed to protect our cleaning technicians from loss of income. Please let us know at least 48 hours in advance if you need to cancel your appointment, otherwise, you forfeit your custom deposit.

Communicating with cleaners:

If there are any details necessary for the cleaner to know, simply email or call us and we will pass on the information. Otherwise, leaving a note with specific detailed instructions or incentives behind the front door is acceptable. 

Do you supply the cleaning tools required on the job?

Residential cleaning: For hygienic purposes, you must provide your own cleaning supplies; otherwise, you may purchase a bucket suitable to your kind of clean. Click here for our recommended all-natural product ideas.

Our bucket purchase options are provided as a pdf below.

Commercial cleaning: Cleaning supplies may or may not be provided. Please contact us to discuss this further.

What exact areas do you service?

We are located in The City of Hamilton. However, exceptions can be made to service the surrounding areas outside of The Golden Horseshoe; we also service cities between Hamilton to Toronto and Halton to Guelph. With this exception, a travel fee will be charged in addition to your deposit and is required at the time of submitting the deposit. The travel fee will be calculated by the distance from the borders of Hamilton-whichever is closer. If there are any further questions for clarification, please do not hesitate to give us a call.

I have a pet and/or seasonal allergies. Should I be concerned about having a reaction after your visit?

We have requests from pet owners and service residential/commercial spaces that may or may not contain materials that could trigger allergic reactions. If you have allergy concerns, it is your responsibility to make us aware of any concerns you may have. Email or call us to let us know your condition.

Are there incentives for referring someone to your services?

Absolutely, we offer $10 off per referral. Simply submit the name of the person you are referring to, once they have booked an appointment with us, we'll apply your incentive to your next cleaning request.

Satisfaction guarantee

If you are unsatisfied with the job performed, simply let us know within 24 hours and we will send a cleaner to rectify the issue free of charge.

Gift cards

They have finally arrived! $50 gift cards are now available for purchase anytime. Buy a family or a friend unlimited gift cards to show you care.

We understand how uncomfortable it might be for you to have strangers in your home and we can definitely relate. When you are ready for us to clean for you, rest assure that we take your family's health seriously.

For all of our safety we will not provide service if our mandatory guidelines are not followed;

We must be notified of any illnesses, fever, cold, flu or covid-19 (variants) related symptoms that are present (past 15 days) in the home prior to our arrival, preferably 48 hours in advance.
 

Your home/unit/office must be well ventilated and/or vacant during service. Otherwise, affected occupants must be secured in a closed room that will not be serviced.

How do I leave my feedback?

You can tell us about your experience with us by calling 647-247-4244, emailing us at cleaningtakeover@gmail.com, or simply filling our quality survey on our "Home" page. We'll be happy to hear about your Cleaning Takeover experience!​

*subject to fees/taxes