Ask Us Anything!

CLEANING 

We offer 3 cleaning packages. Basic, Deep and Steam. For a complete list of all the work we can do for your space, please view Cleaning Takeover's Checklist at the bottom of our about us page. Book an appointment on our home page and kick your feet up!

ADD-ON'S ​

We also offer add-on services in addition to our cleaning services. Our add-on services include packing, furniture assembly, de-cluttering and home organization help that start from $35/hour*.  All of our add-on services carry a 4-hour minimum.  It is the client's responsibility to supply any tools needed for packing and organization services.  

Pet care is a service we offer to clients who have pets at home who we might have the opportunity to meet. We will help to maintain them as we know your furry friends also have their own needs and preferences. For $35/visit*, we'll clean up and replenish on your behalf. 

DECORATING 

Our specialty service of Interior Decorating is a stand-alone feature that makes our cleaning company unique to others on the market. Please refer to the bottom of the "About Us" page for a sneak peek of our previous work. 

Please do not hesitate to call 647-247-4244 or email cleaningtakeover@gmail.com if you have any further questions. 

What is your maid service?

This service currently offers the opportunity for our client to have their own personal helper with service appointments booked in advance, on a set schedule utilizing the same maid and/or butler of their choosing.  

The cost of this service is $35/hour* for one person to clean, make beds, do laundry as well as provide pet maintenance on a daily, weekly or bi-weekly basis. They will perform the duties described under our deep cleaning service as per your request.  Please give us a call at 647-247-4244 for any further details.  

How much does a larger home cost? ​​

Depending on the size of your dwelling, the total cost of service might be more or less in comparison to other homes. This is because the time it takes to clean a home/office is individual to itself. It all depends on how much furniture there is to dust, obstacles to clean around and/or more or fewer rooms to cater to, etc. For details on larger homes or anything unmentioned in the description of your service of interest, please email us or call us.

What forms of payment do you accept?

We accept most forms of payment including but not limited to Credit Card*, PayPal and cash.

Do I need to make a deposit to reserve my service request?

Yes. A deposit is required in order to secure any one of our services.

Before we schedule your next cleaning, we require a deposit equal to the hourly rate of your customized booking or $50. Upon completion, the difference will be credited to your final bill.

How do I make a deposit to reserve my appointment?

To make a deposit, visit our "Home" page and select your service option. This is a secure terminal provided by PayPal that will take you to another page to check out. Once on the checkout page, you can choose the date and time for your appointment and enter the required information.

Sometimes, securing a deposit with us is based on your customized estimate and location. Be sure to make a deposit that corresponds with your estimate.

If you have any questions that cannot be answered here in the "FAQ" section, simply give us a call or email cleaningtakeover@gmail.com.

Cleaning schedule changes

For any rescheduling or cancellation needs, give us a shout by email or phone and we will do our best to accommodate your chosen date and time. Please note however that, cancellations are subject to a forfeit of your deposit if they are not made prior to 48 hours of your scheduled cleaning.

Can I book multiple appointments at the same time?

Yes. You are welcome to book more than one appointment at the time of submitting your service request. Doing so will give you a greater discount. Receive 25% off on a 13-month cleaning contract.

Create an account from the menu tab and book as many cleanings your heart desires!

Same-day bookings

Unfortunately, we cannot accommodate same-day bookings because 24-hour notice is required to schedule a cleaning.

We highly recommend booking your cleaning at least a week prior to your move-in or move-out date. This allows for potential follow-up cleans or maintenance to be completed in time.

Agreements

We provide a detailed summary of our services offered along with a service agreement and ask every client to sign upon revision. This gives both parties a clear understanding of the services provided. This summary of services simply states client information, the cleaners' duties, dates and times of when the service will be performed and any other information that is unique to the clients' service request. 

Review it below in the downloads section.

How many cleaners will perform the job?

Like the amount of time it may take to completely clean a home, the number of cleaners is unique to the space and what is required. We will determine how many is required and notify you prior to our arrival. 

Is there a discount for cleaners in training? 

Yes. "Staff-in-training" are new hires that have previous hands-on experience, had a background and reference check performed and have been deemed job-ready. This allows them to train on the job, improve their skills as well as have their performance supervised. If you prefer to opt-out of your home being serviced by staff in training, this must be stated clearly prior to booking and the full charge for the service will be applied upon completion.

Should I tip the cleaner once the job is completed?

Although I'm sure your cleaner would greatly appreciate it, we recommend tipping by your own discretion.

What if I cannot provide keys and/or access to my dwelling in order for the cleaner to get inside?​

We recommend providing access to your dwelling the best way you can. There are multiple options in doing so i.e, providing them to us directly, leaving the keys inside a lockbox and giving us the access code to unlock the box, leaving it with a roommate, neighbor or friend that lives close by and can meet with the cleaner at your doorstep the day of your booking, etc. If we are unable to gain access to your dwelling to complete your requests, you will lose your deposit.  

Our 48 Hour Cancellation Policy is designed to protect our housekeepers from loss of income. Please let us know at least 48 hours in advance if you need to cancel your appointment, otherwise, you forfeit your custom deposit.

Communicating with cleaners:

If there are any details necessary for the cleaner to know, simply email or call us and we will pass on the information. Otherwise, leaving a note with specific detailed instructions or incentives behind the front door is acceptable. 

Do you supply the cleaning tools required on the job?

For hygienic purposes, clients must provide their own cleaning supplies; otherwise, a product fee of $35 per cleaner* will be added to the cost of the service. Click here for our recommended all-natural product ideas.

Is there a recommended list of cleaning products and tools that I can purchase beforehand?

Yes, there is. Simply mention in your request for our service that you would like to purchase the products and tools required before we send our professional cleaners to clean your home. You may also check out our recommended all-natural cleaning products here.

What exact areas do you service?

We currently only service The City of Hamilton. However, exceptions can be made to service the surrounding areas within The Golden Horseshoe. With this exception, a travel fee will be charged in addition to your deposit and is required at the time of submitting the deposit. The travel fee will be calculated by the distance from the borders of Hamilton-whichever is closer. If there are any further questions for clarification, please do not hesitate to give us a call.

I have a pet and/or seasonal allergies. Should I be concerned about having a reaction after your visit?

We have requests from pet owners and service residential/commercial space that may or may not contain materials that could trigger allergic reactions. If you have allergy concerns, it is your responsibility to make us aware of any concerns you may have. Email or call us to let us know your condition.

Are there incentives for referring someone to your services?

Absolutely, we offer $10 off per referral. Simply submit the name of the person you are referring to, once they have booked an appointment with us, we'll apply your incentive to your next cleaning request.

Satisfaction guarantee

If you are unsatisfied with the job performed, simply let us know within 24 hours and we will send a cleaner to rectify the issue free of charge.

Gift cards

They have finally arrived! $50 gift cards are now available for purchase anytime. Buy a family or a friend unlimited gift cards to show you care.

 We will not provide service if our mandatory guidelines are not followed;

We must be notified of any illnesses, fever, cold, flu or Covid-19 related symptoms that are present in the home prior to our arrival, preferably 48 hours in advance.
 

The home/unit must be vacant during service. Otherwise, dwellers must be secured in a closed room that will not be serviced.

To maintain a reduction in exposure, we are Covid-19 trained and utilize personal protective equipment during service.

How do I leave my feedback?

You can tell us about your experience with us by calling 647-247-4244, emailing us at cleaningtakeover@gmail.com, or simply filling our quality survey on our "Home" page. We'll be happy to hear about your Cleaning Takeover experience!​

*subject to fees/taxes