Ask Us Anything!

Cleaning

We provide high-end luxury white-glove; residential cleaning, office cleaning and Air BnB cleaning services.

Book from the bottom of any page or visit our 'about us' page to book from the "packages" drop down option.

For a complete list of all the cleaning we can provide for your space, please view Cleaning Takeover's Checklist at the bottom of our 'about us' page. Book an appointment on our 'home page' and kick your feet up!

Home improvement add-on's 

Elevate your space beyond clean.

Our 10 premium add-ons bring next-level perfection, transforming your home with seamless upgrades and expert care. Because a truly flawless home is more than just spotless—it’s effortlessly refined;

1. Interior Decorating/Staging

2. Packing Help

3. Home Organization

4. Furniture Assembly

5. De-cluttering

6. Garage Interior Overhaul

7. Tile And Grout

8. Carpet Wash

9. Steam Cleaning

10. Pet Sitting

All of our cleaning services carry a $250 minimum per visit*.

Our add-on services carry a $100 minimum per contract*.

It is the client's responsibility to provide the supplies needed for interior decorating services, packing, organization, de-cluttering and pet sitting.  

Do you have pets at home who we might have the opportunity to meet? We love your furry family so pet care is a service we offer. We will help to maintain them as we know your fur babies also have their own needs and preferences. For $25/visit*, we'll clean up and replenish on your behalf. 

What forms of payment do you accept?

We accept most forms of payment including but not limited to Credit Card*, PayPal and cash.

Do I need to make a deposit to reserve my service request?

Yes. A deposit is required to secure any one of our services.

Before we schedule your next residential cleaning, we require a deposit of $50 for residential cleans and 25% for commercial cleans. Upon completion, the difference will be credited to your final bill.

How do I make a deposit to reserve my appointment?

To make a deposit, visit our "About Us" page and select, "Packages" then choose your service option. This is a secure terminal provided by PayPal that will take you to the check-out page. Once there, you can choose the date and time for your appointment and enter the required information.

Sometimes, securing a deposit with us is based on your customized estimate and location. Be sure to make a deposit that corresponds with your estimate.

If you have any questions that have not been answered here in the "FAQ" section, simply give us a call or email cleaningtakeover@gmail.com.

Cleaning schedule changes

For any rescheduling or cancellation needs, give us a shout by email or phone and we will do our best to accommodate your chosen date and time. However, please note cancellations are subject to a forfeit of your deposit if they are not made prior to 48 hours of your scheduled cleaning.

Can I book multiple appointments at the same time?

Yes. Absolutely!

Create an account from the menu tab and book as many cleanings as your heart desires!

Same-day bookings

Unfortunately, we cannot accommodate same-day bookings because 48-hour notice is required to schedule a cleaning.

We highly recommend booking your cleaning at least a week prior to your move-in or move-out date. This allows for potential follow-up cleans or maintenance to be completed in time. When renovating, please keep in mind that a high amount of dust stays in the air long after the work is completed. So give us a call a week or two before the completion date and we'll clear things up after the dust has settled.

Agreements

For residential cleans, we provide a detailed summary of our services offered along with a service agreement and ask every client to sign upon revision. This gives both parties a clear understanding of the services provided. This summary of services simply states client information, the cleaners' duties, dates and times of when the service will be performed and any other information that is unique to the clients' service request. 

Review it below in the downloads section.

Commercial contracts are provided upon request only.

How many cleaners will perform the job?

Like the amount of time it may take to completely clean a home, the number of cleaners is unique to the space and what is required. We will determine how many are required and notify you prior to our arrival. 

Should I tip the cleaner once the job is completed?

Although I'm sure your cleaner would greatly appreciate it, we recommend tipping at your own discretion.

What if I cannot provide keys and/or access to my dwelling in order for the cleaner to get inside?​

We recommend providing access to your dwelling the best way you can. There are multiple options in doing so i.e, providing them to us directly, leaving the keys inside a lockbox and giving us the access code to unlock the box, leaving it with a roommate, neighbor or friend that lives close by and can meet with the cleaner at your doorstep the day of your booking, etc. If we are unable to gain access to your dwelling to complete your requests, you will lose your deposit.  

Our 48 Hour Cancellation Policy is designed to protect our cleaning technicians from loss of income. Please let us know at least 48 hours in advance if you need to cancel your appointment, otherwise, you forfeit your custom deposit.

Communicating with cleaners:

If there are any details necessary for the cleaner to know, simply email or call us and we will pass on the information. Otherwise, leaving a note with specific detailed instructions or incentives behind the front door is acceptable. 

Do you supply the cleaning tools required on the job?

Residential cleaning: Yes, we provide all the eco-friendly cleaning supplies needed. However, we will use your own supplies if requested prior to our arrival.

Commercial cleaning: Please contact us to discuss this further.

What exact areas do you service?

We are located in The City of Hamilton. However, we also service the surrounding areas outside of The Golden Horseshoe. We also service cities between Hamilton to Toronto and Halton to Guelph. If there are any further questions for clarification, please do not hesitate to give us a call.

I have a pet and/or seasonal allergies. Should I be concerned about having a reaction after your visit?

We have requests from pet owners and service residential/commercial spaces that may or may not contain materials that could trigger allergic reactions. If you have allergy concerns, it is your responsibility to make us aware of any concerns you may have. Email or call us to let us know your condition.

Are there incentives for referring someone to your services?

Absolutely, we offer $10 off per referral. Simply submit the name of the person you are referring to, once they have booked an appointment with us, we'll apply your incentive to your next cleaning request.

Satisfaction guarantee

If you are unsatisfied with the job performed, simply let us know within 24 hours and we will send a cleaner to rectify the issue free of charge.

Gift cards

They have finally arrived! $50 gift cards are now available for purchase anytime. Buy a family or a friend unlimited gift cards to show you care.

We understand how uncomfortable it might be for you to have strangers in your home and we can definitely relate. When you are ready for us to clean for you, rest assure that we take your family's health seriously.

For all of our safety we will not provide service if our mandatory guidelines are not followed;

We must be notified of any illnesses, fever, cold, flu or covid-19 (variants) related symptoms that are present (past 15 days) in the home prior to our arrival, preferably 48 hours in advance.
 

Your home/unit/office must be well ventilated and/or vacant during service. Otherwise, affected occupants must be secured in a closed room that will not be serviced.

How do I leave my feedback?

You can tell us about your experience with us by calling 647-247-4244, emailing us at cleaningtakeover@gmail.com, or simply filling out our quality survey in the section below. We'll be happy to hear about your Cleaning Takeover experience!​

*terms and conditions apply